FOX ESS CO., LTD. (hereinafter referred to as "FOX ESS", "we", and "our") understands the importance of privacy to you and is committed to respecting your privacy. Please read and understand this Privacy Policy (hereinafter referred to as "this Policy") before submitting your personal data to FOX ESS. This Policy applies to websites owned and operated by the FOX ESS group. This Policy describes FOX ESS's information practices, including what information is collected, how it is used, with whom it is shared, and how it is protected. This Policy outlines how your personal data is handled, but it may not address every possible data processing scenario. FOX ESS websites may contain links to other websites. FOX ESS is not responsible for the privacy practices or content of such other websites.
The purpose of this Policy is to help you understand:
1.How FOX ESS Collects and Uses Your Personal Data
2.How FOX ESS Uses Cookies and Similar Technologies
3.How FOX ESS Discloses Your Personal Data
4.How to Access or Modify Your Personal Data
5.How FOX ESS Protects Your Personal Data
6.How FOX ESS Handles Children's Personal Data
7.Third-Party Providers and Their Services
8.How Your Personal Data is Transferred Globally
9.How This Policy is Updated
10.How to Contact FOX ESS
1. How FOX ESS Collects and Uses Your Personal Data
Personal data is any information that, used alone or in combination with other information, can identify an individual. Such data may be submitted directly by you when you use our websites, products, or services, or interact with us, for example, when you create a FOX ESS account or contact us for support; or it may be obtained by us by recording how you interact with our websites, products, or services, such as through technologies like Cookies, or by receiving usage data from software running on your device. Where permitted by law, we may also obtain data from public and commercial third-party sources. The data we collect depends on how you interact with FOX ESS, including the websites visited or the products and services used, and may include name, gender, company name, title, address, email address, telephone number, login information (account and password), photo, identification document information, etc. We also collect information you provide to us and the content of messages you send us, such as search queries you enter or questions or information you provide to obtain customer support. You may need to provide your personal data when using FOX ESS products or services. In some cases, you can choose not to provide personal data to FOX ESS, but if you choose not to provide it, FOX ESS may not be able to provide you with the relevant products or services, or respond to or resolve issues you encounter.
We may use your personal data for the following purposes:
(a) Creating an account.
(b) Fulfilling your transaction or service requests, including fulfilling orders; delivering, activating, or verifying products or services; providing training and certification and managing and processing training and certification results; participating in online or offline activities; making changes at your request or providing information you request (e.g., marketing materials, white papers for products or services); and providing technical support.
(c) Contacting you, where you have consented; sending you information about products and services that may be of interest to you; inviting you to participate in FOX ESS events, market research, or satisfaction surveys; or sending you marketing information. If you do not wish to receive such information, you can unsubscribe at any time.
(d) Sending you important notices, such as notifications of operating system or application updates and installations.
(e) Providing you with a personalized user experience and personalized content.
(f) Authenticating and managing suppliers and business partners, and communicating or conducting business with suppliers and business partners.
(g) Conducting internal audits, data analysis, and research to improve our products and services.
(h) Analyzing business operation efficiency and measuring market share.
(i) Troubleshooting errors in cases where you choose to send us error details.
(j) Synchronizing, sharing, and storing data you upload or download, and data necessary to perform uploads and downloads.
(k) Protecting the security of our products, services, customers, or users, and implementing and improving our loss prevention and anti-fraud programs.
(l) Complying with and enforcing applicable legal requirements, relevant industry standards, or our policies.
FOX ESS may also collect and use non-identifiable data. Non-identifiable data is data that cannot be used to identify an individual. For example, FOX ESS collects aggregated statistics, such as website traffic. FOX ESS collects this data to understand how users use its websites, products, and services. This allows FOX ESS to improve its services and better meet customer needs. FOX ESS may, at its discretion, collect, use, process, transfer, or disclose non-identifiable data for other purposes. We will make efforts to isolate your personal data from non-identifiable data and use the two types of data separately. If personal data is mixed with non-identifiable data, it will still be treated as personal data.
When FOX ESS processes your personal data, we will comply with applicable laws and process it based on appropriate legal grounds, including:
(a)Processing your personal data for the performance of a contract when responding to your transaction or service requests;
(b)Processing your personal data based on your consent;
(c)Processing your personal data based on our or a third party's legitimate interests when contacting you, conducting marketing or market research, improving our products and services, implementing and improving our loss prevention and anti-fraud programs, etc. These legitimate interests include enabling us to manage and operate our business more effectively and provide our products and services; protecting the security of our business, systems, products, services, and customers; internal administration, compliance with internal policies and processes; and other legitimate interests described in this Policy;
(d)We may also process your personal data to comply with and enforce legal obligations.
2. How FOX ESS Uses Cookies and Similar Technologies
2.1 Cookies
To ensure that our websites function properly, we sometimes place small data files called Cookies on your computer or mobile device. A Cookie is a small text file that a web server stores on your computer or mobile device. The content of a Cookie can only be retrieved or read by the server that created it. Each Cookie is unique to your web browser or mobile application. Cookies usually contain an identifier, site name, and some numbers and characters. Cookies enable websites to store data such as user preferences to provide a better user experience. FOX ESS uses Cookies for the same reasons as most websites or internet service providers: to improve user experience. Cookies allow websites to remember a user's single visit (using session cookies) or multiple visits (using persistent cookies). They allow websites to save settings such as language, font size, and other browsing preferences for your computer or mobile device. This means you don't have to reconfigure your preferences each time you visit. If a website doesn't use Cookies, it will treat you as a new visitor every time you open a page. For example, if you log in to a website and then move to another page, the website won't recognize you, and you will be logged out again. FOX ESS does not use Cookies for purposes other than those described in this Policy. You can manage or delete Cookies based on your preferences.
Additionally, we may use Local Shared Objects (LSOs) such as Flash cookies and HTML5 to store content information and preferences. Vendors and partners that provide certain features on our websites or display advertising based on your web browsing activity may also use HTML5 LSOs to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs.
You can clear all Cookies saved on your computer. Most web browsers have a feature that allows you to block Cookies. However, if you do this, you may need to manually adjust your settings every time you visit our website.
3. How FOX ESS Discloses Your Personal Data
In cases where certain services are provided by FOX ESS's authorized partners, FOX ESS will share your personal data with those partners as described in this Policy. For example, when you purchase a FOX ESS product online, we must share your personal data with a logistics provider to arrange delivery, or to arrange for a partner to provide services. Furthermore, as an international company, we may share personal data between FOX ESS sites in different languages.
FOX ESS may also disclose your personal data to relevant law enforcement agencies or other government authorities when required by applicable law or in response to legal process. FOX ESS may also disclose your data when we have a reasonable need to do so, for example, to enforce contracts, and when we believe it is necessary and appropriate to disclose to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual illegal activity.
4. How to Access or Modify Your Personal Data
You should ensure that all personal data you submit is accurate. FOX ESS will make efforts to maintain the accuracy and completeness of personal data and to update it in a timely manner.
Where required by applicable law, you may have the right to access and obtain a copy of specific personal data we hold about you; request us to update or correct your inaccurate personal data; object to or restrict our use of your personal data; and request the deletion of your personal data. If you wish to exercise these rights, please click here to provide us with feedback online. For security reasons, we may require you to submit a written request. We may refuse requests that we have reasonable grounds to believe are fraudulent, unfeasible, or that would infringe on the privacy rights of others.
Where required by applicable law, when FOX ESS processes your personal data based on your consent, you also have the right to withdraw your consent at any time. However, the withdrawal of consent will not affect the lawfulness and effectiveness of processing based on your consent before its withdrawal, nor will it affect our processing of your personal data based on other appropriate legal grounds.
5. How FOX ESS Protects and Retains Your Personal Data
FOX ESS values the security of personal data. We use appropriate physical, administrative, and technical safeguards to protect your personal data from unauthorized access, disclosure, use, alteration, damage, or loss. For example, we use encryption technology to ensure data confidentiality; we use protection mechanisms to prevent malicious attacks on data; we deploy access control mechanisms to ensure that only authorized personnel can access personal data; and we conduct security and privacy protection training to enhance employees' awareness of the importance of protecting personal data. We strive to protect your personal data; however, please note that no data transmission over the Internet can be guaranteed to be 100% secure. Therefore, while we take appropriate measures to protect your personal information, FOX ESS cannot guarantee the security of information you provide to us or obtained from our website, and you use our website at your own risk. Information on how to report security issues, concerns, or potential incidents to FOX ESS and the FOX ESS Information Security Team can be found by contacting us at any time via https://www.fox-ess.com. In the event of a personal information security incident, we will, as required by laws and regulations, promptly notify you and report to the supervisory authorities.
We will retain your personal data for the period necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. Because retention periods may vary depending on the scenario and the specific product or service, the criteria we use to determine the retention period include: the time necessary to achieve the business purpose for which the personal data was collected, including providing products and services, maintaining corresponding transaction and business records, controlling and improving product and service performance and quality, ensuring the security of systems, products, and services, responding to potential user inquiries or complaints, problem localization, etc.; whether the user has consented to a longer retention period; and whether there are specific legal or contractual requirements to retain the data. We will retain your registration information for as long as your account is necessary to provide services to you. You can also choose to deactivate your account. After deactivation, we will stop providing products and services based on that account and, absent specific legal requirements, delete your corresponding personal data.
6. How FOX ESS Handles Children's Personal Data
Our products, websites, and services are primarily intended for adults. Minors may not create their own user accounts without the consent of a parent or guardian. In cases where we collect minors' personal data with parental consent, we will only use or disclose this data as permitted by law, with the explicit consent of the parent or guardian, or when necessary to protect the minor. If FOX ESS discovers that it has collected personal data from a minor without prior verifiable parental consent, we will make efforts to delete the relevant data as soon as possible.
7. Third-Party Providers and Their Services
To ensure a smooth browsing experience, you may receive content or web links provided by third parties external to FOX ESS and its partners (hereinafter referred to as "Third Parties"). FOX ESS has no control over such Third Parties. You can choose whether to access the links, content, products, and services provided by these Third Parties.
FOX ESS cannot control the privacy and data protection policies of Third Parties, and such Third Parties are not bound by this Policy. Before submitting personal information to a Third Party, please refer to that Third Party's privacy policy.
8. How Your Personal Data is Transferred Globally
FOX ESS is a global company. Where permitted by law, we may share your personal information within FOX ESS (including subsidiaries, affiliates, and parent companies) or with our suppliers and business partners, and may transfer the information to other countries or regions where we operate. Additionally, as we may not have data centers in your country, your personal data may be transferred to data centers outside your country for storage. In such cases, FOX ESS will take measures to ensure that the data we collect is processed in accordance with the requirements of this Policy and applicable laws. This includes, when personal data of data subjects located in the European Union is transferred to a country or region not recognized by the EU as providing an adequate level of data protection, FOX ESS will use various legal mechanisms, such as signing the European Commission's approved Standard Contractual Clauses, or seeking your consent for the cross-border transfer of personal data, or implementing security measures such as data anonymization prior to cross-border data transfer.
9. How This Policy is Updated
FOX ESS reserves the right to update or modify this Policy from time to time. If our privacy policy changes, we will post the latest version here. If we make significant changes to the privacy policy, we may also notify you through various channels, for example, by posting a notice on our website or sending an email (to the email address specified in your account). Where required by applicable data protection laws, we will also seek your consent for any material changes affecting how we use your personal information. We recommend that you check this page regularly for the latest information on our privacy practices.
10. How to Contact FOX ESS
If you have any questions, comments, or suggestions, please contact us. We will respond within thirty days. If you are not satisfied, you can also complain via: https://www.fox-ess.com.
When FOX ESS processes your personal data in accordance with this Privacy Policy, the FOX ESS entity that responds to your request, contacts you, provides you with products or services, or has entered or is about to enter into a contract with you is the controller of the relevant personal data. The contact information for each FOX ESS entity can be viewed by clicking here.