Please refer to the product user manual and our online technical support resources, including our knowledge base, in the first instance. Many issues are easily identified and resolved using these tools. Please attempt to use these tools before proceeding to step two.
If you are unable to resolve the issue using our support documentation, please get in touch with the FoxESS team. Calling from the site where the product is installed can often result in a quick resolution and/or identify immediately if the unit is faulty, so please do this where possible.
Once you have contacted FoxESS support, and if the issue cannot be resolved following any guidance issued, a support ticket will be created and you will be given a support reference. Please note down this reference as it will be required for any subsequent RMA request.
Only when you have followed the previous steps, and when advised to by FoxESS Support, should you proceed to apply for a replacement. This would usually happen only once a FoxESS technician has confirmed that a replacement is required. Please complete form below.
STEP 4 - SUBMIT WARRANTY CLAIM
Before submitting your request, please ensure that you have referred to the FoxESS knowledge-base and any technical support resources provided by FoxESS (please refer to the support procedure outlined on this page).
Note to End-Users
In all cases, this form should be completed by your installer. Should you no longer be able to contact your original installation company, we recommend contacting a suitably qualified local installer who can investigate any issues prior to submitting an RMA request. In order to process this claim, information will be required that requires an initial site visit.
Once you submit a warranty claim with supporting documents you will receive an email response with an RMA number.
FoxESS reserves the right to reject RMA requests:
- if FoxESS is not satisfied that the defect was caused by defective workmanship or materials;
- if the product is replaced without the prior consent of FoxESS.