Please refer to the product user manual and our onl…
If you are unable to resolve the issue using our su…
Once you have contacted Fox support, and if the iss…
Only when you have followed the previous steps, and…
STEP 4 - SUBMIT WARRANTY CLAIM
Before submitting your request, please ensure that you have referred to the Fox knowledge-base and any technical support resources provided by Fox (please refer to the support procedure outlined on this page).
Note to End-Users
In all cases, this form should be completed by your installer. Should you no longer be able to contact your original installation company, we recommend contacting a suitably qualified local installer who can investigate any issues prior to submitting an RMA request. In order to process this claim, information will be required that requires an initial site visit.
Once you submit a warranty claim with supporting documents you will receive an email response with an RMA number.
Fox reserves the right to reject RMA requests:
- if Fox is not satisfied that the defect was caused by defective workmanship or materials;
- if the product is replaced without the prior consent of Fox.